Late Arrival & Cancellation Policy

Late Arrival Policy:

If you arrive up to 10 minutes late: We’ll do our best to give you your full treatment time whenever possible. However, your appointment will still end at the originally scheduled time and you will be charged for the full service.

If you arrive more than 15 minutes late: You’ll be responsible for the full price of the service. Due to scheduling and documentation requirements, insurance billing cannot be submitted for appointments that begin more than 15 minutes late.

Please note: Because many of our Kissimmee spa guests have appointments scheduled back-to-back, we may not always be able to extend your session if you arrive late. We’ll provide as much of the service as possible within the remaining time.