FAQs

We recommend scheduling your appointment in advance to guarantee your preferred time and service. Walk-ins are accepted when availability allows but are not guaranteed.

Comfortable clothing is best, especially for physical therapy or massage services. Some treatments may require you to change into a spa robe, which we provide.

Yes, please arrive 10-15 minutes before your scheduled time. This allows time to check in and start your experience relaxed and on time.

We ask for at least 24 hours notice if you need to cancel or reschedule. Cancellations within 24 hours may incur a fee.

Yes. We accept many major medical insurance plans, VA benefits, and auto insurance (PIP). You can verify your specific insurance coverage on our website or by contacting us directly.

We accept cash, credit and debit cards, HSA/FSA cards, and Care Credit for most services.

Gratuities are not included but are always appreciated. If you’re pleased with your service, you may tip your provider directly or at checkout.

We’ll do our best to accommodate late arrivals, but your session may be shortened to avoid impacting other clients. Full charges will apply.

To maintain a calm and relaxing environment, only clients receiving services are allowed in the treatment areas.

Yes, please inform your provider of any medical conditions, allergies, injuries, or if you are pregnant to ensure your treatment is safe and customized.