Job Openings in Kissimmee, FL

Summary

We are seeking a dynamic and motivated Guest Relations Team Member to join our team. The ideal candidate will possess strong sales skills and a passion for delivering exceptional customer service. This role is essential in creating a positive experience for our clients, enhancing their satisfaction, and driving business growth. As a Guest Service Agent at C3 Wellness Spa, you will be the first point of contact for our guests, ensuring they receive exceptional service and support during their visit. This role is vital in creating a welcoming atmosphere that aligns with our commitment to wellness and customer satisfaction.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in procedures.
• Provide information about spa services, treatments, and promotions to enhance guest experience.
• Manage phone inquiries and reservations with professionalism and courtesy.
• Address guest concerns or inquiries promptly to ensure satisfaction.
• Maintain an organized front desk area and manage appointment schedules effectively.
• Assist in processing payments and maintaining accurate records of transactions.
• Collaborate with spa staff to ensure seamless service delivery for guests.
• Promote a relaxing environment that reflects the spa's commitment to wellness.

Qualifications

• Proven experience in guest services or front desk roles within the hospitality or wellness industry.
• Strong interpersonal skills with a focus on customer satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Multilingual abilities are a plus for enhancing guest relations.
• Familiarity with hospitality management principles is beneficial but not required.
• Basic knowledge of phone systems and appointment scheduling software is preferred.

If you are passionate about providing outstanding guest experiences in a serene spa setting, we invite you to apply today and become part of our dedicated team at C3 Wellness Spa!

We are picking up a lot of clients and looking for therapeutic therapists. Job duties include, but are not limited to:

• To perform all treatments according to spa protocols and rituals
• Skilled on all body treatments offered on the spa menu
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Discovers guests’ needs and makes appropriate treatment and home care recommendations
• Presents warm, gracious, and professional persona toward guests and co-workers
• Adheres to a high professional image standard in dress, appearance, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Maintains treatment suite inventory
• Attends and participates in all general and team meetings
• Attends all in-house training and commits to continuing education
• Attends monthly, weekly and daily shift line up meetings
• Open to coaching, role playing and improvements to perfect skills
• Participates in all aspects of marketing/special events planning and execution
• Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety
• Adheres to work schedule and has good work ethics
• Team player and assists others whenever asked or without asking
• Maintains a positive and professional attitude

Desired Qualifications

• Valid massage license
• Guest service oriented with ability to deliver the ultimate spa experience
• Experienced with body treatments including therapeutic tools
• Ability to follow protocols and directions
• Trained on all aspects of body services
• Experienced therapist
• A professional

Behavioral Characteristics

• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast-paced environment
• Good with time management, prompt, completes treatments within assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth
• Welcomes change

Pay range is base pay and does not include tips, enhancements, commission, etc.

Work Remotely

• No

Job Types: Full-time, Part-time, Contract